Return & Refund Policy
Manufacturers, suppliers, or publishers, other than us.leoch.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Customers can request a full refund within 24 hours after placing an order on us.leoch.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, and 3.5% for Affirm users).
Customers can request a return within 30 days of receipt of the product(s).
Please contact email@example.com for assistance. We will help you create a return label and process your refund after receiving your returned items.
For the return orders, we'll charge the shipping cost. For quality issues, we will give you a full refund or one-time free replacement after you receive the goods.
After you return the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via firstname.lastname@example.org.
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
If you cancel your order over 24 hours and within 30 days without any reason, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users) + shipping cost.
Any non-quality-issue related return;
Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals;