Shipping Policy
Thank you for visiting and shopping at us.leoch.com. Leoch aims to offer you the best shipping options no matter where you are. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Following are the terms and conditions that constitute our Shipping Policy.
Universal Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Domestic Shipping Policy
Shipment to P.O. boxes or APO/FPO addresses
us.leoch.com ships to addresses within the U.S. 48 contiguous states, Alaska, Hawaii and Puerto Rico and does not ship to P.O. Box and APO/FPO/DPO addresses. Please consult support@leoch.com before ordering.
We currently do not provide an international shipment service.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most us.leoch.com packages are shipped via UPS or FedEx. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 5-7 business days.
We will keep you posted if any emergency happens and the order can not ship. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Damages
us.leoch.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at support@leoch.com.
International Shipping Policy
Shipment to Japan
Currently, we can only ship to Japan. Shipping is available to Japan's main islands with 47 major prefectures, including:
Hokkaido, Hiroshima, Okayama, Shimane, Tottori, Yamaguchi, Aiichi, Gifu, Mie, Shizuoka, Nagano, Shingata, Akita, Aomori, Iwate, Fukui, Ishikawa, Toyama, Fukushima, Miyagi, Yamanashi, Chiba, Gunma, Ibaraki, Kanagawa, Saitama, Tottori, Tokyo, Yamanashi, Hyogo, Kyoto, Nara Prefecture, Osaka Prefecture, Shiga Prefecture, Wakayama Prefecture, Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Daejeon, Saga, Ehime, Kagawa, Kochi, Tokushima, Okinawa.
NOTE: us.leoch.com charges an additional shipping fee for orders shipped to Okinawa, please contact support@leoch.com before placing your order.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most us.leoch.com packages in Japan are shipped via Sagawa Express. Please contact the express agent for further shipping information. The estimated delivery time is 5-10 business days.
We will keep you posted if any emergency happens and the order can not ship. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.